About Us
3 Keys helps smaller properties play in the big leagues.
At 3 Keys, we give independent properties the kind of management power that’s usually reserved for the big players—minus the corporate fluff. We get down to business, bringing the results with a no-nonsense, hands-on approach.
We're not just about spreadsheets and metrics. We're about turning your property into a hotspot where guests keep coming back for more. No smoke. No mirrors. Just straight-up business.
In short:
At 3 Keys, we help small properties punch way above their weight. Whether you’re aiming for higher occupancy, glowing reviews, or just more hours in the day, we’ve got the tools, the team, and the tricks to make it happen.
So, what’s in it for you?
Besides ridiculously good coffee and a can-do attitude?
Let’s break it down.
High Quality Services
We don’t believe in cookie-cutter solutions — because your
property (and your goals) is anything but ordinary.
Revenue Optimisation
Want your property to reach its full earning potential? We help you maximise every room, every night. By analysing market trends, guest demand and nearby competitors, we take the guesswork out of pricing. The result? Smarter rates, stronger bookings, and more consistent revenue in your pocket.
Digital Marketing
Get seen by the people who matter (aka, paying guests). We create targeted marketing strategies that attract the right guests: the ones who book, stay, and come back. From messaging that resonates to SEO, social media, and top-tier platforms—we make sure your property stands out and stays top of mind.
Operations
Less stress, more success. We handle the day-to-day operations so you can focus on the big picture (or take that well-earned break). From streamlined housekeeping to seamless guest check-ins, we keep your property running efficiently, professionally, and effortlessly—just the way it should.
Financial Management
No need getting lost in the numbers. We manage budgets, expenses, reports and audits with accuracy and transparency, so your property grows on a solid financial foundation. By maintaining clear financial records and offering insights into financial performance, we help you make informed business decisions.
People and Recruitment Management
Staffing shouldn’t feel like herding cats. We help you find, train, and retain a top-tier team that brings great energy and even better service. With smart recruitment and efficient HR systems, your staff becomes a powerful asset—not a daily headache.
Central Reservations
More bookings, fewer hassles. We connect all your reservation channels—OTAs, your website, and everything in between—to ensure your property stays full and your guests get a smooth experience from start to finish. Higher occupancy, better reviews, and less admin? Yes, please.
Want to see how this could work for your property?
Your Hospitality Partner
Every property and project is unique — and so is our approach.
We don’t do one-size-fits-all. Instead, we dig deep to understand what makes your property tick—then build smart, flexible strategies that suit your needs. Whether you need just one service or the full suite, our team plugs in where it matters most and gets to work.
Whether we're repositioning a boutique hotel, launching a new hospitality concept, or optimizing existing operations, our team adapts dynamically to each project's demands. This tailored, insight-driven approach ensures that we not only meet expectations — we exceed them, driving lasting success for owners, investors, and guests alike.
FAQ's
What makes 3 Keys different from other hospitality management companies?
We don’t believe in copy-paste solutions. Our approach is hands-on, human, and highly personalised. We combine industry insight, years of hospitality experience with tailored strategies. Every property and project are unique — and so is our approach.
What kind of properties do you work with?
We specialise in guest houses, boutique hotels, and unique short-stay properties with personality. Whether you’re running a six-room beach house or an urban retreat in the city, we tailor our services to fit your property’s style, size and stage of growth. We exist to give independent properties the kind of management muscle usually reserved for the big-name chains.
Do I have to sign up for all your services?
Not at all. You can pick and choose what you need—whether it’s just revenue optimisation, help with marketing, or the full management package. We're flexible and happy to plug in wherever it makes sense for you.
How do I know if I’m ready to work with 3 Keys?
If you’re tired of juggling everything yourself, want to improve profitability, or feel your property has untapped potential—we’re a good match. Whether you're new to hospitality or a seasoned host, we can help take things to the next level
What does it cost to work with 3 Keys?
Our pricing is tailored based on the services you choose and the size/needs of your property. We’re transparent, flexible, and happy to chat about options that suit your budget and goals.
How long does it take to start seeing results?
It depends on the service, but many clients see improvements in bookings, revenue, and guest experience within the first few months. We focus on quick wins and long-term growth.
Do you offer full-service property management?
We do! If you're looking to completely hand over day-to-day operations, we’ve got you covered—from staffing and guest comms to reservations, maintenance and financials. It’s up to you.
What if I only need help with marketing or reservations?
That works too. We offer à la carte services like marketing, social media, OTA setup, branding, and central reservations. Choose the pieces you need—we’ll make them work hard for your property.
Can you help boost our online presence and reputation?
Yes! We build strong online profiles across platforms, improve your SEO, craft compelling content, and help you get more glowing guest reviews. Better visibility = better bookings.
Can you help with compliance and tourism grading?
Yes, we guide you through all the necessary compliance steps—health and safety, permits, tax, and even tourism grading applications—so your property meets all the right standards from day one.
How do you price rooms effectively and keep it market related?
We use a combination of data, local knowledge and years of experience in the hospitality industry to set optimal rates. Our strategies adapt to demand, seasonality, competitor activity and guest trends—so your rooms are always priced to maximise occupancy and revenue.
I’m already listed on Expedia/Booking.com. Do I still need your help?
Yes! Being listed is just the first step. We help you optimise your listings, increase visibility, manage reviews, prevent double bookings, and turn browsers into bookers with better photos, descriptions and pricing strategies.
What is your time worth to you?
If you're answering guest messages at midnight, juggling pricing changes before breakfast, or spending your weekends fixing the plumbing… chances are, your time is costing you more than you realise. Your hours should be spent making high-level decisions (or sipping wine on a Wednesday—not checking if the Wi-Fi's working). We take the day-to-day off your plate, so you can focus on what really matters: growing your investment, enjoying your life, or dreaming up your next property.
Time is the one thing you can’t get back. Let’s make sure yours is spent wisely.
What’s the first step if I want to get started?
Easy—just reach out! We’ll schedule a free consultation to learn more about your property, your goals, and how we can help. No pressure, no hard sell—just a friendly chat to see if we’re the right fit.
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