HR and Staff Management:
The Right People. The Right Fit.
Your guest experience is only as good as your team. Finding, managing, and retaining the right staff can drain time and energy — that’s where we step in.
At 3 Keys, we specialise in staffing, HR, and labour support for boutique hotels and guesthouses, so you can focus on guests while we handle the people side of things.
Why Owners Love This Service
No staff stress – We source, screen, and place reliable hospitality staff across all departments.
Better retention – We match for cultural fit, leading to happier, more loyal teams.
HR made easy – From contracts and compliance to leave tracking and disciplinary support, we take care of it.
Flexible solutions – Whether you need permanent hires, seasonal teams, or temp cover, we tailor support to your needs.
HR Support We Offer:
Recruitment for key roles (housekeeping, front desk, managers, chefs, etc.)
Employment contracts, policies, and onboarding tools
Leave tracking, compliance, and monthly HR reporting
On-call HR advice for staff challenges
Performance reviews, KPIs, and training plans
Optional add-on: Payroll management
Staffing We Cover:
Housekeeping & cleaning staff
Front desk & reservations
Guest services & concierges
Kitchen staff & chefs
Maintenance & admin
Managers & department heads
Seasonal and temp teams
We also work with your existing staff to strengthen culture, communication, and policies — so your team grows stronger together.
Legal & Labour Support:
Hospitality comes with complex labour laws — and getting it wrong can be costly. 3 Keys provides practical, on-call legal and labour expertise to keep you compliant and protected, without the overhead of a full-time legal team.
What We Offer:
Expert guidance – Advice on labour rights, contracts, policies, and compliance.
Dispute resolution – Support for staff issues, CCMA cases, union negotiations, and retrenchments.
Contracts & policies – Tailored employment agreements, confidentiality clauses, and restraint of trade.
Employer tools – Labour manuals, disciplinary codes, and training for managers and supervisors.
Representation – CCMA, Bargaining Council, and Labour Court support.
Compliance admin – UIF & Workman’s Compensation registration, exemption applications, and documentation.
Think of us as your part-time “in-house” HR and labour advisors — keeping your property compliant, your staff protected, and your stress levels low.
FEE STRUCTURE:
To ensure the success of collaboration, we propose the following commercial terms:
Once-off onboarding fee:
To get your property running smoothly, we charge a once-off onboarding fee to cover:
· Initial audit
· Set-up of checklists
· Relevant training
· Tech/system integration (if applicable)
After that, you’ll only pay a transparent monthly management fee based on the scope of services and property size.
Monthly Retainer:
. Flat recruitment fees for placements
. Monthly retainer for ongoing HR & labour support
. Optional payroll bolt-on
Payment Terms: Monthly in advance, payable by the 1st of each month
Exclusions: VAT and disbursements
Annual Escalation: South African CPI + 3%
Can you help us find staff during peak season?
Yes! We recruit experienced, seasonal hospitality staff fast — with contracts and scheduling sorted.
What roles do you recruit for?
All hospitality roles: from housekeepers to GMs, part-time to full-time.
Do you handle contracts and compliance?
Yes. We draft contracts and ensure your business stays labour law compliant.
Can you use my current team?
Absolutely. We support with performance, leave tracking, conflict, and more.
How do you make sure candidates are a good fit?
3 Keys have years of hospitality experience under our belts. We know how to screen for skills, attitude, and a hospitality personality — not just what's on paper.
I’ve had bad staff before. How are you different?
We don’t just fill jobs — we build guest-focused teams that fit your vibe.
Do you help with onboarding or training?
Yes — from welcome packs to role-specific checklists and training plans.
Get In Touch
© Copyright 3 Keys (Pty) Ltd. All rights reserved.