Reservations:
More bookings. Less admin. Happier guests.
Running a boutique hotel or guesthouse means every booking counts — but managing reservations across multiple platforms can be chaotic. Double bookings, missed emails, outdated calendars, and a website that doesn’t convert?
That’s where 3 Keys steps in.
With our Central Reservations solution, we handle all your booking channels — from OTAs and your website to direct enquiries — to maximise occupancy and keep your calendar clean. You stay focused on hospitality. We take care of the hustle behind the scenes.
What You Get
End-to-end reservations management across all platforms
Comprehensive handovers to properties prior to guest arrival
Response to all inbound reservation inquiries (phone, email, website)
Maximization of direct booking conversions
Accurate data entry into the PMS with all relevant guest and payment details
Enforcement of terms and conditions, including deposit and payment policies
Maintenance of a comprehensive guest database to drive repeat business
Daily and monthly handovers and performance reports
Reservation data analysis to inform pricing and revenue strategies
Whether you’re running 6 rooms or 30 — we’ll keep them booked.
Why Central Reservations Matter
Higher occupancy
Better guest experience
Smarter pricing
More time for you
FEE STRUCTURE:
To ensure the success of collaboration, we propose the following commercial terms:
Once-off onboarding fee:
To get your property running smoothly, we charge a once-off onboarding fee to cover:
· Initial audit
· Set-up of checklists & templates
· Relevant training
· Tech/system integration (if applicable)
After that, you’ll only pay a transparent monthly management fee based on the scope of services and property size.
Monthly Retainer: Negotiated depending on the amount of rooms and services required.
Plus, a Commission: 20% of Gross Reservation Revenue (calculated on confirmed reservations booked within the calendar month, regardless of stay date)
Payment Terms: Monthly in advance, payable by the 1st of each month
Exclusions: VAT and disbursements
Annual Escalation: South African CPI + 3%
What’s included in Central Reservations?
We handle bookings across all platforms, guest messaging, OTA setup, availability syncing, and more.
Do you manage bookings from my website too?
Yes! We set up or integrate a booking engine so guests can book direct.
What if I already use a PMS or Channel Manager?
We integrate with your existing tools and help you get the most from them.
How do you handle enquiries and guest messages?
We respond promptly on your behalf, ensuring guests feel looked after from first contact..
Get In Touch
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